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We are always delighted to answer your questions, advise on sizing, strap width, or custom color combinations. Reach out — we will help tailor the perfect gear for your dog.
Helpful Information
Frequently Asked Questions
How do I choose the correct collar or leash width?
Width is chosen according to dog weight: 13 mm for mini breeds (up to 7 kg), 16 mm (up to 18 kg), 19 mm (up to 25 kg), 25 mm (up to 35 kg), 38 mm (up to 60 kg). If in doubt, send us a message and we will guide you.
Can I combine multiple colors?
Yes! Any item can be built in a single color or combining two or more contrasting shades. Contact us to build your custom palette.
What are FidLock and Cobra buckles?
These are heavy-duty magnetic and quick-release fasteners engineered for 25 mm and 38 mm collars. They allow effortless one-hand locking and release. Surcharge: +200 MDL.
Why is BioThane superior to traditional leather?
BioThane is completely waterproof, mildew-proof, odor-resistant, hypoallergenic, and rinses clean in seconds. It retains the classic look of leather with none of the maintenance.
How long does shipping take?
Typically 1–3 business days across Moldova. Exact timing depends on your delivery destination.
How do I clean and maintain BioThane products?
Simply wipe with a damp cloth or rinse under lukewarm water. BioThane does not absorb liquids or odors — no oils or conditioning creams required.
What is a hands-free multi-way leash?
It is an adjustable leash equipped with multiple movable rings that can be worn crossbody or around the waist, keeping your hands free for running, training, or shopping.